FAQ
🔺ORDERS
Where is my order?
Once your order has been placed, you’ll receive a confirmation email followed by a tracking number once it’s shipped. Please allow up to 48 hours for dispatch during busy periods. You can track your order using the link in your email.
Can I change or cancel my order?
Once an order is placed, it moves fast through our system—like our riders on the streets. If you need to make changes, email us at support@westerntribe.co.uk as soon as possible, and we’ll try our best. We can't guarantee edits once the order has been processed.
🔺SHIPPING & DELIVERY
Where do you ship?
We ship worldwide. UK, EU, US - you name it. Shipping options and delivery times are shown at checkout.
How long does delivery take?
UK Standard: 2–4 working days
UK Express: 1–2 working days
International: 5–10 working days (depending on your location)
Delivery times may vary during peak seasons.
Will I be charged customs or import fees?
If you're ordering from outside the UK, you may be charged duties or taxes depending on your country’s rules. These are your responsibility.
🔺RETURNS & EXCHANGES
Can I return my order?
Yes. You can return items within 14 days of receiving them, as long as they’re unworn, unwashed, and in original condition. We don’t accept returns on sale or discounted items.
Do you offer exchanges?
We don’t currently offer exchanges. If you need a different size or colour, return your item and place a new order.
How do I start a return?
Head to our Returns Portal and follow the steps. You'll need your order number and email address.
🔺PAYMENTS
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Klarna, and Apple Pay. Klarna is available for UK customers - split your payments, interest-free.
🔺PRODUCT INFO & CARE
How do I care for my items?
Most pieces are machine washable on a cold setting. We always recommend washing inside out and air drying to preserve prints and fabrics.
The item I want is sold out—will it be restocked?
Some pieces are limited. If you missed out, sign up for restock alerts on the product page or follow us on Instagram @western.tribe to stay in the loop.
📲 CONTACT
Still got questions?
Drop us an email at info@westerntribe.co.uk or hit us up on socials. We're here to help.